Robycasino protects player accounts with encrypted access, strict rules on payment method ownership, identity checks and segregated customer funds. Here's how these protections work and what you can request if needed.
The Framework Set by the Terms and Conditions
Robycasino's rules are set out in its terms and conditions, version 1.12, last updated on 19.08.2026. The English version of this document is the binding one: if there's any doubt about a translation, it prevails.
These terms lay down a few basic principles:
- One account only: one person, one household, one phone number or email, one IP address. Any extra account is closed, with its transactions and winnings voided.
- An account can't be sold or transferred to a third party.
- Transfers of funds between customers are strictly prohibited and may lead to the accounts involved being blocked.
- Player money is kept separate from the company's own funds, in dedicated bank accounts protected in case of insolvency.
Protecting Your Data and Your Money
At Robycasino casino, games run only over a secure connection that encrypts sensitive information. Information security relies on administrative, technical and physical measures.
- Encrypted access: sensitive data travels over a protected network.
- Named account: the account must be registered in your own exact name.
- Personal payment method: the card or wallet used must belong to you and must not be stolen or lost.
- Same channel for withdrawals: withdrawals are processed, wherever possible, to the payment method used to fund the account.
- Chargebacks: by depositing, you agree not to reverse your deposits through chargebacks.
- Personal data: a data protection officer can be reached at dpo@robycasino.com.
Identity Verification (KYC) and Anti-Money Laundering Checks
Robycasino states that it applies the 5th AML Directive standards. Customers who reach the thresholds set by international regulations are subject to enhanced Customer Due Diligence. You can play without prior verification, but it may be required at any stage, including deposits or withdrawals.
- Request: the verification team contacts you and specifies the documents required.
- Documents: duly certified ID (passport, driver's licence or ID card), proof of address, proof of payment method ownership, transaction history (bank or card statements) and, if needed, proof of source of funds.
- Upload: files are uploaded through the "Verification" feature in your profile.
- Your deadline: documents must be provided within 30 days of the request.
- Robycasino's deadline: verification is generally completed within 10 days of a complete response; additional checks may extend this time.
- Additional checks: phone verification or facial verification may be requested, especially for risky transactions.
Until verification is complete, a withdrawal may be held. The casino may also delay a payment to check the account balance and source of funds, or cancel it in case of fraud, collusion or illegal activity. Payment times and limits are detailed on our withdrawals page.
Games from Recognized Studios
The games in the lobby come from the studios that publish them, including Pragmatic Play, Playtech, Novomatic, Hacksaw Gaming, Yggdrasil, Amusnet, Betsoft, BGaming, Endorphina and Spinomenal. Live tables are supplied by Pragmatic Live, Playtech, BetGamesTV, Lucky Streak and SA Gaming, among others. The full list is on our providers page.
Most casino games offer a "Demo" button next to "Play": you can try a slot, roulette or RNG blackjack without betting real money before committing.
Tools to Stay in Control
At Roby casino, responsible gambling measures go through customer support. The Responsible Gambling page offers a self-assessment questionnaire and tips for keeping your play under control.
Self-Exclusion and Breaks
- Self-exclusion: email support@robycasino.com; your account is closed as soon as possible.
- Temporary exclusion: you can ask to be excluded for a set period.
- Account closure: request it through the same channel.
Protecting Minors and Outside Help
Registration is restricted to adults, and all winnings made by an underage player are voided. To protect a family computer, Robycasino recommends the Net Nanny parental control software (www.netnanny.com). If gambling becomes a problem, two international organizations can support you:
- Gamblers Anonymous: www.gamblersanonymous.org
- Gambling Therapy: www.gamblingtherapy.org
If Something Goes Wrong
Support answers via live chat around the clock, and by email at support@robycasino.com, provided by a multilingual team. The Help Centre also sorts answers by topic: Technical, General, Deposits, Casino, Account & Verification, Bonuses & Promotions and Bookmaker (sports betting).
- Deposit refund: you can ask up to 24 hours after the transaction, as long as the deposit hasn't been used for betting; the casino answers within 10 business days, at its discretion.
- Promotion disputes: management's decision is final.
- Personal data: email dpo@robycasino.com.
Security FAQ
Do I have to verify my account before playing?
No, but verification may be requested at any time, and a withdrawal may be held until it's complete.
How long does verification take?
You have 30 days to send your documents; Robycasino generally verifies them within 10 days of receiving a complete file.
How do I close my account to take a break?
Send your self-exclusion request, permanent or temporary, to support@robycasino.com: the account is closed as soon as possible.
For adults only. Gambling involves financial risk: set yourself limits and take breaks.