The Robycasino terms and conditions (version 1.12, last updated 19.08.2026) govern the use of your account, casino games and sports betting. The English version prevails. By ticking the consent box at sign-up, you accept these rules and our privacy policy.
1. General Provisions
Betting money can mean losing money. Robycasino only accepts adults and provides a Responsible Gambling section. The marketing communications consent box is optional at sign-up.
2. Account Access Conditions
One person, household or address, phone number or email, IP address: one account each. Duplicate accounts are closed; associated actions, promotions and winnings are voided.
3. Registration and Account Use
Sign-up has two steps; the first asks for an email address and a password. Full identification may be requested later.
3.1. Account Security
Our games run exclusively over a secure connection that encrypts sensitive data. An account can't be sold or transferred, and any transfer of funds between customers is strictly prohibited.
3.2. Payment Methods
Withdrawals are processed, wherever possible, using the same payment method used for the deposit. The payment method must belong to you.
4. Deposits
Amounts are expressed in EUR. We accept cards, e-wallets and many cryptocurrencies; minimum and maximum amounts per method are listed on our Payments page. Deposits via Neteller or Skrill aren't eligible for welcome offers. By depositing, you agree to avoid any chargeback or deposit reversal.
5. Withdrawal Policy
To withdraw, you must first have played through your full deposited funds once (x1 turnover) and have wagered at least 20 EUR during the calendar month. A maximum of three withdrawal requests can be pending at the same time. Limits by VIP level, timeframes and any fees are detailed on our Withdrawals page.
5.1. Identity Verification
Identity, age and place of residence may be checked at any stage, including deposits and withdrawals. Documents requested may include certified ID, proof of address, proof of ownership of the payment method, transaction statements and proof of source of funds. A withdrawal may be held until verification is complete, and checks by phone or facial recognition are possible.
6. Responsible Gambling
Protection tools are available through our customer service. Here is the self-exclusion procedure:
- Contact support by email, stating your request.
- Specify whether you want a permanent exclusion or an exclusion for a set period.
- Your account is closed as soon as possible.
Gamblers Anonymous and Gambling Therapy offer support, and we recommend Net Nanny parental controls.
7. Inactive Accounts
An account with no login for 180 days becomes inactive. An administration fee of 5 EUR per month may then apply; if the balance is below 5 EUR, the remaining amount is deducted, and no fee is charged on a zero balance.
8. Bonuses and Promotions
Each offer is limited to one per person, family, address, phone number, computer and IP address. A bonus can't be combined with another: activating a new bonus cancels the current bonus and its winnings. The detailed terms of the welcome offer are on our Bonus page.
8.1. Game Contribution to Wagering Requirements
Not all games count equally toward clearing a bonus:
| Game type | Contribution |
|---|---|
| Slots (excluding exceptions), scratch cards, Keno | 100% |
| Crazy Time, Dream Catcher, Dream Catcher First Person, Monopoly | 50% |
| Live games | 10% |
| Video poker, Plinko | 10% |
| RNG tables and card games | 0% |
| Jackpot slots, Slingo, Bingo | Not available with a bonus |
9. Anti-Fraud Policy
We may close or freeze an account, void bets, and reclaim bonuses and winnings in the event of fraudulent behaviour. Examples of prohibited practices:
- Opening multiple accounts.
- Collusion between players.
- Providing false information.
- Bets guaranteeing a profit on a bonus, alone or with others.
- Selling or transferring an account.
- Transferring funds between customers.
- Any fraudulent or illegal activity.
10. Refunds
No refund is possible once the deposit has been used for a bet. Requests are taken up to 24 hours after the transaction; our answer follows within 10 business days, at our sole discretion.
11. Complaints and Disputes
All complaints go to our support team via live chat or email. For promotions, management's decision is final.
12. Account Suspension and Closure
An account may be closed or frozen in the event of a duplicate account, fraud, collusion, illegal activity, false information or breach of these terms.
13. Protection of Customer Funds
Player money is kept separate from the company's own funds, in dedicated bank accounts.
14. Key Timeframes to Remember
The main timeframes set out in our terms and conditions:
| Rule | Timeframe or threshold |
|---|---|
| Sending verification documents | 30 days after the request |
| Document review | Normally 10 days after a complete response |
| Refund request | 24 hours after the transaction |
| Response to a refund request | 10 business days |
| Account becomes inactive | 180 days with no login |
| VIP downgrade | One month with no active bets |
Robycasino is for adults only. Gambling involves financial risk: set yourself limits and take regular breaks.