Robycasino processes your personal data in accordance with the General Data Protection Regulation (GDPR). This policy sets out the data we collect, how we use and protect it, and the rights you have.
1. The Data We Collect
We collect the data needed to open your account, verify your identity and process your payments.
- Registration data: full name and username, email address, phone number, date of birth, gender, country and postal code, social security number.
- Technical data: IP address and location.
- Due diligence data: ID card, driver's licence or passport, proof of address, social security number, source of funds, bank details, financial statements.
- Financial information: bank identifier, CPR number, CPF number, IBAN, payment system details.
2. How We Use Your Data
Your data is used to run your account and meet our compliance obligations.
- Creating and managing your player account.
- Processing your deposits and withdrawals.
- Verifying your identity, age and residence.
- Anti-money laundering checks and fraud prevention.
- Sending marketing communications, only if you have ticked the corresponding consent box.
- Responding to your requests to support.
3. Legal Bases for Processing
Some processing relies on your consent, such as marketing communications, which you can withdraw at any time. The rest stems from managing your account and our compliance obligations: Robycasino applies the standards of the 5th AML Directive and enhanced Customer Due Diligence to customers who reach international regulatory thresholds.
4. Data Sharing
Your data is only shared with recipients needed to provide the service.
- Payment providers, to carry out your transactions.
- Third-party dispute resolution bodies, in the event of a dispute.
- Recipients outside the EU/EEA, only within the framework described in section 8.
5. Your Rights
The GDPR grants you rights that you can exercise with us at any time.
| Right | What you can request |
|---|---|
| Access | Get a copy of the data we hold about you |
| Rectification | Correct inaccurate or incomplete data |
| Erasure | Have your data deleted |
| Restriction | Limit the use of your data |
| Portability | Receive your data in a reusable format |
| Objection | Object to certain processing |
| Withdrawal of consent | Withdraw consent you've given, for example for marketing |
| Complaint | Refer the matter to a data protection supervisory authority |
6. Data Security
We protect your information with several layers of measures.
- Administrative, technical and physical data protection measures.
- Games can only be accessed through a secure connection that encrypts sensitive data.
- Additional checks by phone or facial recognition for high-risk transactions.
- Due diligence on customers reaching anti-money laundering thresholds.
7. Cookies
Cookies are covered on a separate page, "Cookie Information," linked in the footer.
8. International Transfers
When data is transferred outside the EU/EEA, these transfers are governed by the European Commission's Standard Contractual Clauses.
9. Protection of Minors
Robycasino is for adults only. Any winnings obtained by an underage player are voided. We advise parents to install a parental control tool such as Net Nanny.
10. Complaints
For any complaint about your data, first contact our data protection officer. You can also file a complaint with a data protection supervisory authority.
11. Contact Us
Robycasino has appointed a DPO (data protection officer), who can be reached at a dedicated email address. For guidance, support is available via live chat around the clock.
12. Accuracy of Your Information
You agree to provide accurate, up-to-date information. Providing false information may lead to the account being closed or frozen and winnings being voided, in accordance with our terms and conditions.
Robycasino is for adults only. Gambling involves financial risk: set yourself limits and take regular breaks.