At Robycasino, our support team is available at any time for your questions about your account, payments, bonuses or sports betting.
Support That Listens to Every Request
Our team is made up of multilingual professionals. Whether it's a quick question or a detailed case, every request gets a tailored response, with respect for your personal data.
Our Contact Channels
We offer two channels: live chat for instant conversations and email for written, documented requests.
Live Chat, Around the Clock
Live chat is the channel to use for urgent situations: a deposit that isn't showing, a login issue, a question about an active bonus. Some weekly Robycasino casino promotions are claimed directly via chat or email.
Email Support
Email is best for detailed requests: sending supporting documents, following up on a verification, a reasoned complaint. Email is also how you request permanent or temporary self-exclusion.
Questions About Your Personal Data
For any question about your data, a data protection officer has a dedicated contact, listed on our Privacy page.
Topics Our Team Handles
Our agents support you throughout your entire player journey.
- Account verification: identity and address documents, source of deposited funds.
- Deposits: payment by card, e-wallet or cryptocurrency.
- Withdrawals: tracking pending requests.
- Bonuses and promotions: activation, wagering requirements, cashback.
- Account access: login, password, settings.
- Technical issues: display, game loading, mobile shortcut.
- Responsible gambling: self-exclusion and gaming breaks.
Availability and Processing Times
The table below summarizes each channel's availability and recommended use.
| Channel | Availability | Format | Recommended use |
|---|---|---|---|
| Live chat | All day, every day | Real time | Urgent questions, login or deposit issues |
| Written requests | Written exchange with attachments | Documents, complaints, self-exclusion |
Some procedures follow timeframes set out in our terms and conditions:
| Procedure | Timeframe |
|---|---|
| Sending verification documents | Within 30 days of our request |
| Review of documents received | Normally within 10 days of a complete response |
| Deposit refund request | To be made within 24 hours, response within 10 business days |
Withdrawal processing times are detailed on our Withdrawals page.
Help Centre: Self-Service Answers
Before writing, check our Help Centre: many questions are answered there instantly. It's organized into General, Account & Verification, Deposits, Bonuses & Promotions, Casino, Bookmaker (sports betting) and Technical categories, with guides to creating a shortcut on Android and iOS.
Write to Us
A question, a suggestion or a problem with Robycasino? Open the live chat or send us an email: our team will get back to you.
Robycasino is for adults only. Gambling involves financial risk: set yourself limits and take regular breaks.