Robycasino protects its players' accounts with encrypted access, strict rules on payment method ownership, identity checks and segregated customer funds. Here's how these protections work and what you can request if needed.
The framework set by the terms and conditions
Robycasino's rules are set out in its terms and conditions, version 1.12, last updated on 19/08/2026. The English version of this document is the authoritative one: if there is any doubt about a translation, it prevails.
These terms lay down a few basic principles:
- One account per person, per household, per phone number or e-mail address and per IP address. Duplicate accounts are closed and any associated activity and winnings voided.
- An account cannot be sold or transferred to a third party.
- Transfers of funds between customers are strictly prohibited and may lead to the accounts concerned being blocked.
- Customer funds are held separately from the company's own funds, in dedicated bank accounts protected in the event of insolvency.
Protecting your data and your money
Robycasino casino gives access to its games only via a protected network that uses encryption technology for sensitive data. Information security relies on administrative, technical and physical measures.
- Encrypted access: sensitive data travels over a protected network.
- Named account: the account must be registered in your own, exact name.
- Personal payment method: the card or wallet used must belong to you and must be neither stolen nor lost.
- Same channel for withdrawals: withdrawals are processed, where possible, to the payment method used to fund the account.
- Chargebacks: by depositing, you agree not to reverse your deposits through chargebacks.
- Personal data: a data protection officer can be reached at dpo@robycasino.com.
Identity verification (KYC) and anti-money laundering checks
Robycasino states that it applies the standards of the 5th AML Directive. Customers who reach the thresholds set by international regulations are subject to enhanced Customer Due Diligence. Verification isn't required to start playing, but it can be requested at any time, before or after a deposit or withdrawal.
- Request: the verification team contacts you and specifies the documents required.
- Documents: duly certified ID (passport, driving licence or identity card), proof of address, proof of ownership of the payment method, transaction history (bank or card statements) and, if needed, proof of source of funds.
- Submission: files are uploaded via the "Verification" feature in your profile.
- Your deadline: documents must be provided within 30 days of the request.
- Robycasino's deadline: verification is generally completed within 10 days of a complete response; additional checks may extend this.
- Further checks: phone verification or facial verification may be requested, particularly for high-risk transactions.
Until verification is complete, a withdrawal may be withheld. The casino may also delay a payment to check the account balance and source of funds, or cancel it in the event of fraud, collusion or illegal activity. Payment times and limits are detailed on our withdrawals page.
Games from recognised studios
The games in the lobby come from the studios that publish them, including Pragmatic Play, Playtech, Novomatic, Hacksaw Gaming, Yggdrasil, Amusnet, Betsoft, BGaming, Endorphina and Spinomenal. Live tables are supplied by Pragmatic Live, Playtech, BetGamesTV, Lucky Streak and SA Gaming, among others. The full list is on our providers page.
Most casino games have a "Demo" button next to "Play": you can try a slot, roulette or RNG blackjack without staking real money before committing.
Tools to stay in control
At Roby casino, responsible gambling measures are handled through customer service. The Responsible Gambling page offers a self-assessment questionnaire and tips for staying in control of your play.
Self-exclusion and breaks
- Self-exclusion: write to support@robycasino.com; your account is closed as soon as possible.
- Temporary exclusion: you can ask to be excluded for a set period.
- Account closure: request it through the same channel.
Protecting minors and outside help
Registration is reserved for adults and any winnings made by an underage player are voided. To protect a family computer, Robycasino recommends the Net Nanny parental control software (www.netnanny.com). If gambling becomes a problem, two international organisations can support you:
- Gamblers Anonymous: www.gamblersanonymous.org
- Gambling Therapy: www.gamblingtherapy.org
If something goes wrong
Support is available via 24/7 live chat and by e-mail at support@robycasino.com, provided by a multilingual team. The Help Centre also sorts answers by topic: Bonuses & Promotions, Casino, Deposits, General, Account & Verification, Sportsbook and Technical.
- Deposit refund: request it within 24 hours of the transaction, provided the deposit hasn't been used to bet; a reply is given within 10 working days, at the casino's discretion.
- Promotion disputes: the management's decision is final.
- Personal data: write to dpo@robycasino.com.
Security FAQs
Do I need to verify my account before playing?
No, but verification can be requested at any time, and a withdrawal may be withheld until it is complete.
How long does verification take?
You have 30 days to send your documents; Robycasino generally checks them within 10 days of receiving a complete file.
How do I close my account to take a break?
Send your self-exclusion request, permanent or temporary, to support@robycasino.com: the account is closed as soon as possible.
Adults only. Gambling involves financial risk: set yourself limits and take breaks.