At Robycasino, your winnings are paid out by card, e-wallet or cryptocurrency. Our finance team processes requests within 3 business days, with limits that increase with your VIP level.
Available withdrawal methods
We pay out withdrawals via 18 methods. The amounts below apply per transaction and remain subject to your daily and monthly limits.
| Method | Type | Minimum | Maximum per transaction |
|---|---|---|---|
| Withdraw to Card | Card | €10 | €3,000 |
| Skrill | E-wallet | €10 | €5,000 |
| Mifinity | E-wallet | €10 | €2,500 |
| Bitcoin | Crypto | €60 | €5,000 |
| USDT (ERC20, Solana, BEP20, TRC20) | Crypto | €20 | €5,000 |
| BitCoinCash, Ethereum, Litecoin, TRX, USDC, USDC Solana, BNB, DOGE, Solana, Cardano | Crypto | €20 | €5,000 |
How to request a withdrawal
You make your request from your account's cashier, in the Withdrawal section.
- Log in and open the cashier.
- Choose the Withdrawal section.
- Select the method you used for your deposit.
- Enter an amount between the method's minimum and your VIP limit.
- Confirm: the request is sent to the finance team.
- Provide documents if you're asked for verification.
You can have a maximum of 3 pending withdrawals at the same time.
Withdrawal processing times
Our finance team processes requests Monday to Friday, from 6:00 to 17:00 GMT. The 3-business-day timeline runs from the request or from the payment of the previous request.
| Step | Timeline |
|---|---|
| Identity verification (if requested) | Documents due within 30 days; review generally within 10 days |
| Processing by the finance team | Within 3 business days |
| E-wallet | Fast payout after processing |
| Bank card | Processed by the bank, sometimes longer |
| Cryptocurrency | Depends on blockchain confirmations |
Withdrawal limits by VIP level
Daily and monthly limits depend on your VIP level, based on your activity over the 90 calendar days before the request and on the ratio between deposits, withdrawals and bonuses received. A month without active betting drops your status back to the first level.
| Status | Daily limit | Monthly limit |
|---|---|---|
| Level 1 | €500 | €7,000 |
| Level 2 | €500 | €10,000 |
| Level 3 | €800 | €12,000 |
| Level 4 | €1,000 | €15,000 |
| Level 5 | €1,500 | €20,000 |
Requirements before approval
Several rules apply to every request:
- minimum 1x turnover: deposited funds and related winnings must be wagered at least once;
- monthly wagering threshold of €20 to be reached in the calendar month of the request;
- a withdrawal request before claiming a welcome bonus or after activating it cancels eligibility for that bonus;
- withdrawable winnings from a Casino bonus are capped at 10x the initial bonus amount.
Withdrawal fees
Two fees may apply at Roby casino:
- if the amount played stays below the amount deposited, we may cancel winnings and charge 10% of the last deposit as a commission (at least €0.5), raised to 15% if the account was funded by bank card or bank transfer;
- after 180 days of inactivity, an administration fee of €5 per month applies; a balance below €5 is deducted in full, and no fee applies to a zero balance.
All amounts are in euros.
Security and anti-fraud checks
We may delay a withdrawal to verify your identity, the account balance, the source of funds and compliance with our terms.
- Access via a secure network with encryption of sensitive data.
- Checks under the 5th AML Directive and enhanced due diligence above international thresholds.
- Any withdrawal may be cancelled in case of fraud or collusion.
- Player funds kept separate from company operating funds, in segregated bank accounts.
- Account and payment method must be in your name.
Verification documents
Before a first withdrawal, we may request the following documents, to be uploaded via the "Verification" feature in your profile.
| Document | Details |
|---|---|
| ID | Duly certified: passport, driver's licence or ID card |
| Proof of address | Proof of residence |
| Proof of ownership | Of the payment method used |
| Transaction history | Bank or card statements |
| Source of funds | Source of wealth, bank details, financial statements depending on thresholds |
Withdrawal to the deposit method
Withdrawals are processed, where possible, using the same payment method as the one used to fund the account. Transferring funds between customers is strictly prohibited and may result in the accounts involved being blocked.
Deposits
Deposit methods, minimums and bonus eligibility are covered on the payments page.
Withdrawals FAQ
Answers to the most frequent questions about Robycasino casino withdrawals.
How long does a withdrawal take? The request goes through the finance team within 3 business days at most (Monday–Friday, 6:00–17:00 GMT); the provider's processing time is then added.
What's the minimum withdrawal? €10 by card, Skrill or Mifinity, €20 for most cryptocurrencies and €60 for Bitcoin.
How much can I withdraw per month? The monthly limit rises from €7,000 (level 1) to €20,000 (level 5).
Why is my withdrawal on hold? Ongoing verification, an unmet 1x turnover or an unmet €20 monthly wagering threshold can suspend the request.
How many requests can I have at once? Three pending withdrawals at most.
Adults only. Gambling involves financial risk: set yourself limits and take regular breaks.