Opening an account at Robycasino takes two steps: email address and password first, then a personalized profile. The identity check comes later, at any stage, including deposits and withdrawals.
How to sign up
Registration follows the "Registration 1/2" flow shown on screen, identical on desktop and mobile.
- Choose your welcome offer: Casino, Sports, promo code or no bonus.
- Enter your email address and a password.
- Check the box to confirm you're of legal age and that you agree with the Terms and Conditions and Privacy Policy.
- Tick the box to accept marketing communications, if you wish.
- Go to the second step and select your avatar.
- Make your first qualifying deposit to receive the bonus you chose.
Offer chosen at sign-up
Casino players get 250 free spins and a 250% bonus (€2,500 cap) over three deposits; sports players get their first deposit doubled, to €100 at most, with full terms on the bonus page.
Requirements and information requested
Robycasino casino is for adults only. As you use it, your account gathers the following information:
- email address and username;
- first and last name;
- date of birth;
- country and postal code;
- phone number;
- gender;
- social security number.
Multiple accounts are prohibited: only one per person, household, phone line or email, and IP address. The account must be opened in your own, exact name.
Signing up on mobile
We don't offer a native app: you can sign up from any mobile browser, on iOS (iPhone and iPad) or Android, with the same steps as on desktop. To get back in one tap, add a shortcut to your home screen; instructions are on the app page.
Account verification (KYC)
Verification protects your account and meets our anti-money laundering obligations. It isn't required to start playing, but we can request it at any time; a withdrawal may be held until it's complete.
- We send you a verification request.
- You open the "Verification" feature in your profile.
- You upload the requested documents within 30 days.
- We review your file, generally within 10 days of receiving all documents.
- If needed, we add a phone call or facial verification.
Documents that may be requested:
- duly certified ID: passport, driver's licence or ID card;
- proof of address;
- proof of ownership of the payment method;
- transaction history: bank or card statements;
- proof of source of funds.
Tips for a hassle-free verification
A few habits help avoid back-and-forth:
- send all documents at once: the 10-day timeline starts from a complete submission;
- check that the name on your documents matches the one on your account;
- use a payment method in your name;
- respond before the 30 days are up.
Account rules to know
Certain situations trigger measures set out in our terms and conditions.
| Situation | Consequence |
|---|---|
| Duplicate account | Account closed, actions void, promotions and winnings cancelled |
| Underage player | All winnings cancelled |
| Selling or transferring the account | Prohibited |
| False information, fraud or collusion | Account closed or frozen |
| Verification documents not provided | Withdrawal held until the check is complete |
| 180 days without activity | Administration fee of €5 per month |
Login and password
Once you're registered, logging in and password recovery are explained on the login page.
Your account security
Games run only over a secure connection that encrypts sensitive information. Have a question about your personal data? Write to the Data Protection Officer: dpo@robycasino.com.
Registration FAQ
Frequently asked questions about opening a Roby casino account.
Do I need to be of legal age to sign up? Yes. An underage player's winnings are cancelled.
Can I sign up without a bonus? Yes, the "no bonus" option is offered from the very first step.
Where do I enter a promo code? In the "I have a promo code" field during registration.
Can I sign up from my phone? Yes: all you need is the browser on a phone or tablet, on both Android and iOS.
Is verification required before playing? No, but we can request it at any time, and a withdrawal won't be paid without it.
Adults only. Gambling involves financial risk: set yourself limits and take regular breaks.