Opening an account at Robycasino takes two steps: an e-mail and a password, then personalising your profile. Identity verification may come later, before or after a deposit or withdrawal.
How to sign up
Registration follows the "Registration 1/2" flow shown on screen, identical on desktop and mobile.
- Choose your welcome offer: Casino, Sport, promo code or no bonus.
- Enter your e-mail address and a password.
- Tick the single box that confirms your legal age and your agreement with the Terms and Conditions and Privacy Policy.
- If you wish, tick the box to accept marketing communications.
- Move on to the second step and select your avatar.
- Make your first qualifying deposit to receive your chosen bonus.
Offer chosen at registration
The Casino offer reaches 250% up to €2,500 + 250 free spins across three deposits and the Sport offer 100% up to €100 on the first deposit, with full terms on the bonus page.
Requirements and information requested
Robycasino casino is for adults only. As you use it, your account gathers the following information:
- e-mail address and username;
- first name and surname;
- date of birth;
- country and postcode;
- phone number;
- gender;
- social security number.
Only one account is allowed per person, per household, per phone number or e-mail and per IP address. The account must be opened in your own exact name.
Signing up on mobile
We don't offer a native app: you can register from any mobile browser, on iOS (iPhone and iPad) or Android, with the same steps as on desktop. To come back in one tap, add a shortcut to your home screen; instructions are on the app page.
Account verification (KYC)
Verification protects your account and meets our anti-money laundering obligations. It isn't required to start playing, but we can request it at any time; a withdrawal may be withheld until it is complete.
- We send you a verification request.
- You open the "Verification" feature in your profile.
- You upload the requested documents within 30 days.
- We check your file, usually within 10 days of receiving all documents.
- If needed, we add a phone call or facial verification.
Documents that may be requested:
- duly certified ID: passport, driving licence or identity card;
- proof of address;
- proof of ownership of the payment method;
- transaction history: bank or card statements;
- proof of source of funds.
Tips for verification without delays
A few habits avoid back-and-forth:
- send all documents at once: the 10-day period runs from a complete response;
- check that the name on the documents matches the one on the account;
- use a payment method in your name;
- reply before the 30 days are up.
Account rules to know
Certain situations lead to measures set out in our terms and conditions.
| Situation | Consequence |
|---|---|
| Duplicate account | Account closed, actions void, promotions and winnings cancelled |
| Underage player | All winnings voided |
| Sale or transfer of the account | Prohibited |
| False information, fraud or collusion | Account closed or frozen |
| Verification documents not provided | Withdrawal withheld until the check is complete |
| 180 days without activity | Administration fee of €5 per month |
Login and password
Once registered, logging in and password recovery are explained on the login page.
Your account security
We give access to games only via a secure network using encryption of sensitive data. For any question about your personal data, our data protection officer can be reached at dpo@robycasino.com.
Registration FAQ
Frequent questions about opening a Roby casino account.
Do I need to be an adult to sign up? Yes. Winnings of an underage player are voided.
Can I register without a bonus? Yes, the "no bonus" option is offered from the first step.
Where do I enter a promo code? In the "I have a promo code" field when registering.
Can I sign up from my phone? Yes, straight from the browser on an iOS or Android phone or tablet.
Is verification mandatory before playing? No, but we can request it at any time, and a withdrawal will only be paid once it is done.
Adults only. Gambling involves financial risk: set yourself limits and take regular breaks.