The Robycasino terms and conditions (version 1.12, last updated 19/08/2026) govern the use of your account, casino games and sports betting. The English version prevails. By ticking the acceptance box during registration, you accept these rules and our privacy policy.
1. General provisions
Gambling involves a risk of financial loss. Robycasino only accepts adults and provides a Responsible Gambling section. The box for accepting marketing communications is optional during registration.
2. Account access conditions
Only one account is allowed per person, per household or address, per phone number or e-mail and per IP address. Duplicate accounts are closed; associated actions, promotions and winnings are voided.
3. Registration and account use
Your e-mail and chosen password are required for the two-stage registration. Full identity details may be requested later.
3.1. Account security
Our games run exclusively over a secured connection that encrypts sensitive data. An account may not be sold or transferred, and any transfer of funds between customers is strictly prohibited.
3.2. Payment methods
Withdrawals are processed, wherever possible, via the same payment method used for the deposit. The payment method must belong to you.
4. Deposits
Amounts are expressed in EUR. We accept cards, e-wallets and many cryptocurrencies; minimum and maximum amounts per method are listed on our Payments page. Deposits via Neteller or Skrill are not eligible for welcome offers. By depositing, you undertake to avoid any chargeback or deposit reversal.
5. Withdrawal policy
Before any withdrawal, deposited funds must be wagered at least once (x1 turnover) and a minimum monthly wagering threshold of EUR 20 must be reached. A maximum of three withdrawal requests can be pending at the same time. Limits per VIP level, timeframes and any fees are detailed on our Withdrawals page.
5.1. Identity verification
We may verify your identity, age and residence before or after a deposit or withdrawal. Requested documents include certified ID, proof of address, proof of ownership of the payment method, transaction statements and proof of source of funds. A withdrawal may be held until verification is complete, and checks by phone or facial recognition are possible.
6. Responsible gambling
Protection tools are handled through our customer service. Here is the self-exclusion procedure:
- Contact support by e-mail stating your request.
- Indicate whether you want a permanent exclusion or an exclusion for a set period.
- Your account is closed as soon as possible.
The organisations Gamblers Anonymous and Gambling Therapy offer support, and we recommend Net Nanny parental controls.
7. Inactive accounts
An account with no login for 180 days becomes inactive. An administration fee of EUR 5 per month may then apply; if the balance is below EUR 5, the remaining amount is deducted, and no fee is charged on a zero balance.
8. Bonuses and promotions
Each offer is limited to one per person, family, address, phone number, computer and IP address. A bonus cannot be combined with another: activating a new bonus removes the current bonus and its winnings. The detailed terms of the welcome offer are on our Bonus page.
8.1. Game contribution to wagering requirements
Not all games count equally towards unlocking a bonus:
| Game type | Contribution |
|---|---|
| Slots (excluding exceptions), scratch cards, Keno | 100% |
| Crazy Time, Dream Catcher, Dream Catcher First Person, Monopoly | 50% |
| Live games | 10% |
| Video poker, Plinko | 10% |
| Table and card games | 0% |
| Jackpot slots, Slingo, Bingo | Not available with a bonus |
9. Anti-fraud policy
We may close or freeze an account, void bets and reclaim bonuses and winnings in the event of fraudulent behaviour. Examples of prohibited practices:
- Opening multiple accounts.
- Collusion between players.
- Providing false information.
- Bets guaranteeing a profit on a bonus, alone or with others.
- Selling or transferring an account.
- Transferring funds between customers.
- Any fraudulent or illegal activity.
10. Refunds
No refund is possible once the deposit has been used for a bet. Requests are accepted up to 24 hours after the transaction; we reply within 10 working days, at our sole discretion.
11. Complaints and disputes
All complaints should be sent to our support team via live chat or e-mail. For promotions, the administration's decision is final.
12. Account suspension and closure
An account may be closed or frozen in the event of a duplicate account, fraud, collusion, illegal activity, false information or breach of these terms.
13. Protection of customer funds
Customer funds are held separately from the company's own funds, in dedicated bank accounts.
14. Key timeframes to remember
The main timeframes set out in our terms and conditions:
| Rule | Timeframe or threshold |
|---|---|
| Sending verification documents | 30 days after the request |
| Checking documents | Normally 10 days after a complete response |
| Refund request | 24 hours after the transaction |
| Reply to a refund request | 10 working days |
| Account becoming inactive | 180 days without logging in |
| VIP downgrade | One month without active bets |
Robycasino is for adults only. Gambling involves financial risk: set yourself limits and take regular breaks.