At Robycasino, gambling is meant to be entertainment. We provide control tools and advice to help you stay in charge of your time and budget.
What is responsible gambling?
Gambling should remain a pastime funded by a set budget, never a source of income. Anyone can lose control. Keeping track of the time spent and money staked helps spot the first signs of excess.
Protection of minors
Our site is for adults only. Registration includes a box confirming you are of legal age, and we may verify your age and identity at any time.
- All winnings by an underage player are voided.
- Age verification may take place before or after a deposit or withdrawal.
- We recommend parental control software such as Net Nanny™ (www.netnanny.com) on shared devices.
- Keep your login details out of children's reach.
Recognising problem gambling
Our Responsible Gambling section offers a questionnaire to help you assess your habits. Certain signs should ring alarm bells:
- Sessions run longer, or cost more, than you intended.
- You try to win back your losses.
- Gambling eats into work, family or sleep.
- You borrow money to gamble.
- You hide your gambling from those close to you.
Tips for staying in control
A few simple habits help keep gambling in its place.
- Set a budget before playing and stick to it.
- Decide in advance how long your session will last.
- Take regular breaks.
- Never gamble to recover a loss.
- Avoid playing when emotional or after drinking alcohol.
- Treat the money you stake as the cost of entertainment.
Our responsible gambling tools
Our tools are handled by customer service, which deals with each request individually.
| Tool | How it works | How to activate it |
|---|---|---|
| Self-exclusion | Account closed as soon as possible | E-mail to support@robycasino.com |
| Temporary exclusion | Account excluded for a set period | Request to customer service |
| Parental control | Blocks access by minors on your devices | Third-party software, e.g. Net Nanny™ |
| Questionnaire | Self-assessment of your gambling habits | Responsible Gambling section of the site |
External help and independent organisations
Independent organisations support players and their loved ones.
- Gamblers Anonymous: www.gamblersanonymous.org
- Gambling Therapy: www.gamblingtherapy.org
Contacting our support
Our team answers via 24/7 live chat and by e-mail at support@robycasino.com. You can request self-exclusion or temporary exclusion there, or ask any question about your activity. Every exclusion request is processed as soon as possible.
This site is for adults only. Gambling involves financial risk: set yourself limits and take breaks.