Robycasino processes your personal data in accordance with the General Data Protection Regulation (GDPR). This policy sets out the data we collect, how we use and protect it, and the rights you have.
1. The data we collect
We collect the data needed to open your account, verify your identity and process your payments.
- Registration data: e-mail address, date of birth, country, phone number, gender, full name, social security number, postcode, username.
- Technical data: IP address and location.
- Due diligence data: ID card, driving licence or passport, proof of address, social security number, source of funds, bank details, financial statements.
- Financial information: bank identifier, CPR number, CPF number, IBAN, payment system details.
2. How we use your data
Your data is used to run your account and meet our compliance obligations.
- Creating and managing your player account.
- Processing your deposits and withdrawals.
- Verifying your identity, age and residence.
- Anti-money laundering checks and fraud prevention.
- Sending marketing communications, only if you have ticked the corresponding consent box.
- Responding to your requests to support.
3. Legal bases for processing
Some processing is based on your consent, such as marketing communications, which you can withdraw at any time. The rest stems from managing your account and our compliance obligations: Robycasino applies the 5th AML Directive standards and enhanced Customer Due Diligence to customers who reach international regulatory thresholds.
4. Data sharing
Your data is only shared with recipients necessary for the service.
- Payment providers, to carry out your transactions.
- Third-party dispute resolution bodies, in the event of a dispute.
- Recipients outside the EU/EEA, only within the framework described in section 8.
5. Your rights
The GDPR grants you rights that you can exercise with us at any time.
| Right | What you can request |
|---|---|
| Access | Obtain a copy of the data we hold about you |
| Rectification | Correct inaccurate or incomplete data |
| Erasure | Have your data deleted |
| Restriction | Limit the use of your data |
| Portability | Receive your data in a reusable format |
| Objection | Object to certain processing |
| Withdrawal of consent | Withdraw consent given, for example for marketing |
| Complaint | Refer the matter to a data protection supervisory authority |
6. Data security
We protect your information with several layers of measures.
- Administrative, technical and physical data protection measures.
- Games are reachable only through a secured connection that encrypts sensitive data.
- Additional checks by phone or facial recognition for high-risk transactions.
- Due diligence on customers reaching anti-money laundering thresholds.
7. Cookies
Our use of cookies is described on a separate page, Cookie Information, accessible from the site footer.
8. International transfers
Where data is transferred outside the EU/EEA, these transfers are governed by the European Commission's Standard Contractual Clauses.
9. Protection of minors
Robycasino is for adults only. All winnings obtained by an underage player are voided. We recommend that parents use parental control software such as Net Nanny.
10. Complaints
For any complaint relating to your data, please contact our data protection officer first. You may also lodge a complaint with a data protection supervisory authority.
11. Contact us
Robycasino has appointed a data protection officer (DPO), reachable via a dedicated e-mail address. Our support team is also available via 24/7 live chat to point you in the right direction.
12. Accuracy of your information
You undertake to provide accurate and up-to-date information. Providing false information may result in the account being closed or frozen and winnings being voided, in accordance with our terms and conditions.
Robycasino is for adults only. Gambling involves financial risk: set yourself limits and take regular breaks.