At Robycasino, our support team is available at any time for your questions about your account, payments, bonuses or sports betting.
Support that listens to every request
Our team is made up of multilingual professionals. Whether it's a quick question or a detailed case, every request receives a tailored answer, with full respect for your personal data.
Our contact channels
We offer two channels: live chat for instant conversations and e-mail for written, documented requests.
24/7 live chat
Live chat is the channel to use for urgent situations: a deposit that hasn't appeared, a login issue, a question about an active bonus. Some weekly promotions at Robycasino casino are claimed directly via chat or e-mail.
E-mail support
E-mail is suited to detailed requests: sending documents, following up on a verification, a reasoned complaint. E-mail is also how you request permanent or temporary self-exclusion.
Questions about your personal data
For any question relating to your data, a data protection officer has a dedicated contact, listed on our Privacy page.
Topics handled by our team
Our advisers support you throughout your entire player journey.
- Account verification: ID, proof of address, source of funds.
- Deposits: card, e-wallet or cryptocurrency payment methods.
- Withdrawals: tracking pending requests.
- Bonuses and promotions: activation, wagering requirements, cashback.
- Account access: login, password, settings.
- Technical issues: display, game loading, mobile shortcut.
- Responsible gambling: self-exclusion and gaming breaks.
Availability and processing times
The table below summarises the availability of each channel and its recommended use.
| Channel | Availability | Format | Recommended use |
|---|---|---|---|
| Live chat | 24/7 | Real time | Urgent questions, login or deposit issues |
| Written requests | Written exchange with attachments | Documents, complaints, self-exclusion |
Some procedures follow timeframes set by our terms and conditions:
| Procedure | Timeframe |
|---|---|
| Sending verification documents | Within 30 days of our request |
| Checking documents received | Normally within 10 days of a complete response |
| Deposit refund request | To be made within 24 hours, reply within 10 working days |
Withdrawal processing times are detailed on our Withdrawals page.
Help Centre: self-service answers
Before writing, check our Help Centre: many questions are answered there instantly. It is organised into the categories Bonuses & Promotions, Casino, Deposits, General, Account & Verification, Sportsbook and Technical, with guides to creating a shortcut on Android and iOS.
Write to us
A question, a suggestion or a problem on Robycasino? Open the live chat or send us an e-mail: our team will get back to you.
Robycasino is for adults only. Gambling involves financial risk: set yourself limits and take regular breaks.