Robycasino login uses the e-mail and password chosen at registration. Here's how to access your account, protect it and fix access problems.
Logging in on desktop
A single set of login details gives access to the whole site: casino, live casino, sports betting, promotions and cashier. No account yet? You can create one on our Registration page.
- Open the site in your browser.
- Click the login button.
- Enter your account e-mail address.
- Enter your password.
- Confirm to access your player area.
Logging in on mobile
There is no native app: you log in through your mobile browser, on iOS and Android alike. The mobile version uses the desktop interface, with the same login details.
- Tap the icon added to your home screen, or open the site in your browser.
- Open the login form.
- Enter your e-mail and password.
- Confirm to get back to your account and balance.
To add the icon, Android's three-dot menu or iOS's share icon offers "Add to Home screen". Full details are on our App page.
Your area once logged in
The player area groups together every section linked to your Robycasino casino account.
- "My Bonus" to activate or cancel a bonus.
- The cashier for deposits and withdrawals in euros.
- Challenges and the Shop to track and exchange your coins.
- VIP Levels and your current status.
- The Help Centre and live chat.
Forgotten password
If you can't remember your password, our customer service will take over. It is available at any time, every day.
- Open live chat, available 24/7, or write to support@robycasino.com from the address linked to your account.
- Give your account e-mail address and describe the problem.
- Follow the instructions sent by the team.
- Choose a new password that you don't use on any other site.
- Log back in with your new details.
Login problems and solutions
Most access issues have an identifiable cause. The table covers the most common cases.
| Problem | Possible cause | Solution |
|---|---|---|
| Password rejected | Typing error or forgotten password | Check what you typed, then contact support |
| E-mail not recognised | Address different from the one used at registration | Use the e-mail of the original account |
| Account closed after creating a second account | A single account per person, household, phone, e-mail or IP address | Contact support from your original account |
| Account frozen | Suspected fraud, collusion or false information | Contact support to find out what to do |
| Account closed after an exclusion request | Self-exclusion or temporary exclusion processed | Contact support with any questions |
| Mobile icon missing | Shortcut removed from the home screen | Add it again from the browser |
| Fees on the account | 180 days without logging in | Log in regularly: beyond that, a monthly fee of €5 applies |
Your account security
Access to the games runs through a protected network that encrypts sensitive data. Your account is personal: it cannot be sold or transferred, and transfers of funds between players are prohibited.
Additional security checks
For certain high-risk transactions, we may carry out verification by phone call or facial verification. These checks protect your balance against use by a third party.
Good practice
- Choose a unique password used only for this account.
- Never share your login details, even with someone close to you.
- Log out on a shared device.
- Pay only with a method registered in your name.
- Contact support as soon as you notice unusual activity.
Managing access to your account
You can request account closure through self-exclusion or a temporary exclusion at any time, by e-mail to support@robycasino.com. The account is closed as soon as possible. An account with no login for 180 days becomes inactive and incurs an administration fee of €5 per month while it remains so; once the balance reaches zero, no further fees are charged.
Login FAQ
What details do I need to log in to Robycasino?
The e-mail and password set at registration, valid on desktop, tablet and smartphone.
Can I open a second account if I can no longer log in?
No. Only one account is allowed per person: duplicates are closed and their winnings voided. Contact support instead.
Does login work on iPhone and Android?
Yes, via the mobile browser or the shortcut added to your home screen.
What should I do if my account is frozen?
Contact live chat. A freeze may be linked to a duplicate account, suspected fraud or inaccurate information.
Is support available at night?
Yes, live chat runs 24/7.
This site is for adults only. Gambling involves financial risk: set yourself limits and take breaks.